AI receptionist for plastic and cosmetic surgery practices
Protect the premium consultation experience from first inquiry through post-operative handoff.
MediVoice handles surgical and non-surgical inquiries, existing patients, post-operative concerns, referral sources, and vendors with distinct intake, scheduling, callback, and escalation paths.
Premium
first-response experience
Post-op
concerns escalated
One trail
phone and web follow-up
24/7 intake coverage
Never let nights, weekends, or overflow calls disappear into voicemail.
Human handoff when needed
Escalate sensitive or low-confidence situations to staff without friction.
Reviewable call records
Keep transcripts, summaries, and follow-up context in one place.
Why generic intake breaks
- Patients evaluating elective procedures expect a fast, polished response across phone and web.
- A new consultation and a post-operative concern require completely different questions and urgency.
- The receptionist should capture goals and logistics without recommending procedures or predicting outcomes.
- High-value inquiries need visible follow-up ownership instead of disconnected vendor handoffs.
Call path
- Identify the pathway: New cosmetic consultation, reconstructive referral, existing patient, post-operative concern, provider, or vendor.
- Capture consultation context: Procedure interest, goals, timing, prior procedures, location, provider preference, and contact details.
- Protect clinical boundaries: Do not recommend a procedure or promise candidacy, pricing, recovery, or results.
- Schedule or escalate: Book when connected, or create the correct consultation callback, post-op notification, or staff-review task.
Plastic & Cosmetic Surgery intake overlay
- Which procedure or concern would you like to discuss?
- Is this a cosmetic consultation, reconstructive referral, follow-up, or post-operative concern?
- Have you had prior procedures in this area?
- Is there a preferred surgeon, location, day, or time?
- What is the best phone number and channel for consultation follow-up?
Routing and escalation rules
- Post-operative concerns follow the practice-approved urgent clinical path.
- Established patients can reach their care team without repeating new consultation questions.
- Referral sources and outside providers can route to the reconstructive or clinical coordination team.
- New inquiries receive the configured consultation, callback, form, and reminder sequence.