AI front office for personal injury pain management
Imaging, lien, and consult lined up before the procedure calendar opens.
MediVoice handles referrals from attorneys, chiropractors, and orthopedists, confirms the imaging and records a procedure needs, and gets the patient signed and scheduled on a lien without staff chasing anyone.
Imaging
confirmed before the consult
Lien
signed before the procedure
Bounded
medication requests handled safely
24/7 intake coverage
Never let nights, weekends, or overflow calls disappear into voicemail.
Human handoff when needed
Escalate sensitive or low-confidence situations to staff without friction.
Reviewable call records
Keep transcripts, summaries, and follow-up context in one place.
Why generic intake breaks
- A consult without the MRI is a wasted slot, so imaging status has to be confirmed before the patient is booked.
- Medication requests need a controlled message path, not promises from a front office script.
- Injections and procedures on a lien carry larger balances, so the lien must be signed before the procedure is scheduled.
- Attorneys need procedure notes and bills promptly to move the case, and adjusters need to hear nothing at all.
Call path
- Classify the call: New referral, existing patient, referring provider, imaging center, pharmacy, adjuster, or records request.
- Collect readiness details: Pain history, prior treatment, imaging, the referring firm, the lien, and the patient’s availability.
- Apply medication boundaries: Capture requests without promising prescriptions, refills, dosage changes, or outcomes.
- Sign, schedule, and update: Lien and consent signed, consult booked, records requested, and the attorney updated automatically.
Pain Management intake overlay
- Where is the pain, how long has it been there, and how severe is it today?
- Which law firm or provider referred you, and who is the case manager?
- Do you have an MRI or other imaging, and where was it done?
- What treatments, procedures, or medications have already been tried?
- Are you a new patient, an existing patient, or calling from another office?
Routing and escalation rules
- New referrals start the outreach sequence and the lien and consent packet automatically.
- Existing patients and medication requests follow the clinic-approved clinical message workflow.
- Missing imaging or records create a records-request follow-up instead of a dead-end voicemail.
- Red-flag or post-procedure language triggers urgent staff notification; adjusters route to the owner.