AI receptionist for neurology practices
Handle patients, hospitals, referring offices, records, and testing calls without sending everyone through new-patient intake.
MediVoice classifies the caller first, then collects the right details for a new neurology patient, established patient, hospital, imaging center, insurer, pharmacy, referral source, or vendor.
Caller-first
routing before intake
Callback
existing-patient path
Records
hospital requests captured
24/7 intake coverage
Never let nights, weekends, or overflow calls disappear into voicemail.
Human handoff when needed
Escalate sensitive or low-confidence situations to staff without friction.
Reviewable call records
Keep transcripts, summaries, and follow-up context in one place.
Why generic intake breaks
- A hospital requesting records should never be trapped in a repeated new-patient question.
- Established patients need concise message capture when the practice cannot expose EHR or scheduling access.
- Neurology referrals often depend on records, imaging, testing, insurance, and named-provider context.
- Clinical urgency must be detected and escalated without the receptionist diagnosing the caller.
Call path
- Classify before intake: New patient, established patient, hospital, provider, pharmacy, insurer, imaging center, records request, vendor, or other caller.
- Use the right module: New-patient intake, existing-patient callback, provider routing, records request, authorization, or administrative message.
- Capture time preferences: Record preferred day, time window, callback number, and urgency without claiming an appointment is booked.
- Deliver a clear handoff: Send staff the caller type, verified details, reason, requested action, missing items, transcript, and recording.
Neurology intake overlay
- Are you a new patient, established patient, hospital, provider office, pharmacy, insurer, imaging center, or vendor?
- Who is the patient, and what callback number should the office use?
- What symptom, test, record, referral, authorization, or medication issue prompted the call?
- Is a specific clinician, department, date, or deadline involved?
- What day and time window work best for a callback or appointment request?
Routing and escalation rules
- Hospitals, provider offices, pharmacies, and urgent clinical callers can route to dedicated numbers or priority queues.
- Established patients receive callback capture rather than unverified EHR claims or false scheduling promises.
- Medical-record and authorization calls capture patient identifiers and requested action without disclosing protected information.
- New-patient requests collect referral, insurance, testing, and timing details before staff review or booking.