AI front office for personal injury neurology and TBI
TBI referrals evaluated fast, documented properly, and tracked to settlement.
MediVoice classifies the caller first, then runs the right path for a new attorney referral, an established patient, a hospital, an imaging center, a records request, or a case manager asking for status.
Caller-first
routing before intake
Records
gathered before the evaluation
Reports
tracked to the attorney’s deadline
24/7 intake coverage
Never let nights, weekends, or overflow calls disappear into voicemail.
Human handoff when needed
Escalate sensitive or low-confidence situations to staff without friction.
Reviewable call records
Keep transcripts, summaries, and follow-up context in one place.
Why generic intake breaks
- Post-accident neurological symptoms need an evaluation soon, while the history is fresh and the case is still building.
- A hospital requesting records should never be trapped in a repeated new-patient question.
- Neuropsych testing, EEG, and imaging orders depend on records, scheduling, and named-provider context.
- Attorneys need causation and impairment opinions in writing, on deadlines, from a file that is complete.
Call path
- Classify before intake: New referral, established patient, hospital, provider, imaging center, records request, attorney, or adjuster.
- Collect the neuro history: Mechanism of injury, loss of consciousness, symptoms since, prior imaging and ER visits, and the referring firm.
- Paper and gather: Lien and consent signed on the phone; ER records, imaging, and prior notes requested before the visit.
- Deliver a clear handoff: Evaluation booked, testing orders queued, and the attorney updated with the case status.
Neurology & TBI intake overlay
- When was the accident, and did you lose consciousness or go to the emergency room?
- What symptoms have you had since: headaches, dizziness, memory, concentration, mood, or sleep?
- Have you had a CT, MRI, or other testing, and where?
- Which law firm referred you, and who is your case manager?
- Which days and times work for an evaluation, and do you prefer English or Spanish?
Routing and escalation rules
- Hospitals, provider offices, and urgent clinical callers route to dedicated numbers or priority queues.
- Established patients receive callback capture rather than unverified scheduling promises.
- Records and testing requests capture identifiers and the requested action without disclosing protected information.
- New referrals collect the neuro history, the firm, and the lien before staff review or booking.