AI receptionist for medspas
Turn treatment inquiries into booked consultations without flattening the patient experience.
MediVoice separates new treatment inquiries, existing clients, post-treatment concerns, vendors, and clinical calls before it collects the right details and moves each caller to a configured next step.
24/7
consultation capture
Omnichannel
phone, web, SMS, email
Safe
post-treatment escalation
24/7 intake coverage
Never let nights, weekends, or overflow calls disappear into voicemail.
Human handoff when needed
Escalate sensitive or low-confidence situations to staff without friction.
Reviewable call records
Keep transcripts, summaries, and follow-up context in one place.
Why generic intake breaks
- A high-intent cosmetic inquiry can disappear if the first response is slow or generic.
- New consultations, existing-client questions, vendors, and post-treatment concerns should not share one script.
- Staff need structured treatment-interest details without the agent recommending a procedure.
- After-hours inquiries still need a clear consultation, callback, or staff-review outcome.
Call path
- Classify the caller: New inquiry, existing client, post-treatment concern, provider, vendor, or other office call.
- Capture consultation fit: Treatment interest, goals, preferred location or provider, timing, history, and contact details.
- Apply safety boundaries: Do not diagnose or recommend treatment; escalate configured urgent or post-treatment phrases.
- Book or hand off: Schedule a consultation when connected, or create a callback with a complete staff-ready summary.
MedSpa intake overlay
- Which treatment or concern are you calling about?
- Is this your first visit, or are you an existing client?
- Is there a preferred provider, location, day, or time?
- Have you had this treatment or a related treatment before?
- Is this a new consultation or a concern following a recent treatment?
Routing and escalation rules
- Post-treatment concerns follow the practice-approved escalation path instead of routine sales intake.
- Existing clients can route to client support without repeating a full new consultation intake.
- Vendors, product representatives, and outside providers can be captured or transferred separately.
- New inquiries receive the configured consultation, callback, form, and reminder workflow.