AI receptionist for dermatology practices
Route medical, surgical, and cosmetic dermatology calls through the right intake path.
MediVoice distinguishes new patients, established patients, cosmetic inquiries, referral sources, pharmacies, labs, and urgent concerns before scheduling or creating a staff callback.
3 paths
medical, surgical, cosmetic
Existing
patients routed correctly
Structured
visit details captured
24/7 intake coverage
Never let nights, weekends, or overflow calls disappear into voicemail.
Human handoff when needed
Escalate sensitive or low-confidence situations to staff without friction.
Reviewable call records
Keep transcripts, summaries, and follow-up context in one place.
Why generic intake breaks
- Medical and cosmetic callers need different questions, expectations, and booking paths.
- Established patients should not repeat a new-patient intake when they need results or follow-up.
- Referring providers, pharmacies, and labs need concise routing instead of consumer intake.
- Potentially urgent or post-procedure concerns require staff escalation without medical advice from the agent.
Call path
- Identify the relationship: New patient, established patient, referral source, pharmacy, lab, vendor, or provider.
- Select the visit path: Medical concern, skin check, procedure, cosmetic consultation, results, refill, or follow-up.
- Capture only relevant details: Symptoms, duration, body area, referral, insurance, provider preference, and availability.
- Schedule or escalate: Book when connected, or create the correct clinical, administrative, or callback handoff.
Dermatology intake overlay
- Is this a medical dermatology visit, procedure, skin check, or cosmetic consultation?
- Are you a new or established patient?
- What concern or service prompted the call, and how long has it been present?
- Do you have a referral, insurance requirement, or preferred dermatologist?
- Is this related to a recent procedure or a result you are waiting on?
Routing and escalation rules
- Post-procedure and configured urgent symptom phrases trigger clinical staff review.
- Established patients with results, refill, or follow-up requests enter the existing-patient path.
- Pharmacies, labs, and referring offices can route without consumer scheduling questions.
- Cosmetic inquiries can receive consultation scheduling and approved follow-up content.